Chez elle Store Policy

Chez elle boutique LLC wants you to be completely satisfied with your purchase by offering you our 30 Day Satisfaction-Guaranteed Return Policy. We stand behind our products 100% and offer you the option of returning or exchanging items that do not meet your needs.

You have 30 days from the day that you receive the package to return the merchandise for a full refund or exchange. For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you within the domestic US. International exchanges will incur standard international shipping fees.

Here are the details of our policy:

We will credit you the full purchase price, any taxes, minus the original shipping charges. The customer is responsible for the return shipping costs.
For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you free of charge within the domestic US. International exchanges will incur standard international shipping fees.
All items must be in brand new condition with all hang tags attached and unmarked, with the original box and packaging.
ITEMS THAT HAVE BEEN WORN, DAMAGED, AND/OR ALTERED WILL NOT BE REFUNDED OR EXCHANGED. ITEMS WITH THE TAGS ALTERED OR REMOVED WILL NOT BE REFUNDED OR EXCHANGED.
MERCHANDISE MARKED AS SALE ITEMS CANNOT BE REFUNDED OR EXCHANGED, ALL SALES ARE FINAL ON CLEARANCE ITEMS. (Clearance items are items found in the SALE section of our website.) If you return a sale item, we have the right to refuse the returned package at customer's cost.
If the item that you ordered was already damaged or if there are any discrepancies, please contact us within 48 hours of receipt. We will do our best to replace or repair the defective item as soon as possible. Any damage or discrepancies claimed after the 48 hours of receipt will be subject to our discretion.
It is strongly recommended to use a trackable mailing service as we cannot be responsible for lost packages.

Please allow 7 - 14 days for the exchange or return to be processed. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Chez elle.

International Orders - Please allow 7-21 days for international delivery.

All international orders will incur shipping charges as displayed during checkout. Please note that we cannot be held responsible for any loss of merchandise once it leaves domestic United States territory. Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the international carrier. Also please be aware that your order may be subject to import duties and taxes, which may be levied by your country's customs agency once the shipment arrives. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies will vary widely from country to country; please contact your local customs office for further information.

All Returns & Exchanges should be sent to:

Chez elle Boutique

9132 Bay Ave. Po box1121

North Beach

Maryland. 20714

USA

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